Website Use, Privacy & Safeguarding
Privacy, confidentiality and safe use of this website
This page explains how this website can be used, how your personal information is collected and protected, and how confidentiality and safeguarding work in counselling. All information is handled in line with UK data protection law and the BACP Ethical Framework.
This website is operated by Nikki Charrett Counselling, a sole trader based in the UK.
Address:
Lakewood House, 50–52 Hiltingbury Road, Chandlers Ford, SO53 5SS
Email:
nikkicharrett@live.co.uk
Website:
https://nikkicharrettcounselling.co.uk/
By using this website, you agree to comply with and be bound by these terms. If you do not agree, please discontinue use of the site.
All content on this website, including text, downloads, videos, worksheets and course materials, is the intellectual property of Nikki Charrett Counselling unless otherwise stated.
You may view and download content for personal, non-commercial use only.
You must not copy, reproduce, distribute or sell any content without prior written consent.
This website may link to third-party organisations, including:
These links are provided for support and information only. Nikki Charrett Counselling is not responsible for the content or practices of external websites.
The website is provided on an “as available” basis. While reasonable efforts are made to ensure accuracy and availability, Nikki Charrett Counselling is not liable for technical issues outside reasonable control.
Nikki Charrett Counselling is the data controller for personal information collected through this website.
Contact: nikkicharrett@live.co.uk
Personal data collected may include:
Name, address, email and telephone number
Date of birth
Payment details
Therapy-related and health information
Website usage and analytics data.
Your data is used to:
Provide counselling services
Manage bookings and payments
Communicate with you
Meet legal, ethical and insurance obligations
Improve website functionality.
Trusted third-party providers include:
Acuity (owned by Squarespace) (booking)
Podia (courses and digital content)
Stripe (payments)
Google Analytics (website performance).
Some providers process data outside the UK or EU. Where this occurs, appropriate safeguards are in place in line with UK GDPR.
Client records and notes are retained in line with professional indemnity insurance and legal requirements.
You have the right to:
Access your data
Request corrections
Request deletion (where legally permitted)
Object to processing
Complain to the Information Commissioner’s Office (ICO).
This website uses cookies to:
Ensure the site functions correctly
Analyse website traffic and performance
Improve user experience.
Cookies may include:
Essential cookies
Analytics cookies (such as Google Analytics).
You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.
All counselling sessions are confidential and conducted in accordance with BACP Ethical Framework.
Confidentiality may be broken only when:
There is a legal obligation to do so
There is a serious risk of harm to you or others
Safeguarding concerns arise.
Nikki Charrett Counselling takes safeguarding seriously and works within professional, ethical and legal responsibilities at all times.
If you have any questions or concerns about anything in this policy, please reach out to me directly.