Website Use, Privacy & Safeguarding

Website Terms of Use

Privacy, confidentiality and safe use of this website

This page explains how this website can be used, how your personal information is collected and protected, and how confidentiality and safeguarding work in counselling. All information is handled in line with UK data protection law and the BACP Ethical Framework.

Website Terms of Use

This website is operated by Nikki Charrett Counselling, a sole trader based in the UK.

Address:
Lakewood House, 50–52 Hiltingbury Road, Chandlers Ford, SO53 5SS

Email:
nikkicharrett@live.co.uk

Website:
https://nikkicharrettcounselling.co.uk/

By using this website, you agree to comply with and be bound by these terms. If you do not agree, please discontinue use of the site.

Use of Website Content

All content on this website, including text, downloads, videos, worksheets and course materials, is the intellectual property of Nikki Charrett Counselling unless otherwise stated.

You may view and download content for personal, non-commercial use only.
You must not copy, reproduce, distribute or sell any content without prior written consent.

User Accounts

Some areas of this website require account creation, including:

  • Online courses hosted via Podia

  • Appointment booking via Acuity

You are responsible for maintaining the confidentiality of your login details.

External Links

This website may link to third-party organisations, including:

These links are provided for support and information only. Nikki Charrett Counselling is not responsible for the content or practices of external websites.

Website Availability

The website is provided on an “as available” basis. While reasonable efforts are made to ensure accuracy and availability, Nikki Charrett Counselling is not liable for technical issues outside reasonable control.

Privacy Policy (UK GDPR)

Data Controller

Nikki Charrett Counselling is the data controller for personal information collected through this website.

Contact: nikkicharrett@live.co.uk

Information Collected

Personal data collected may include:

  • Name, address, email and telephone number

  • Date of birth

  • Payment details

  • Therapy-related and health information

  • Website usage and analytics data.

How Your Data Is Used

Your data is used to:

  • Provide counselling services

  • Manage bookings and payments

  • Communicate with you

  • Meet legal, ethical and insurance obligations

  • Improve website functionality.

Third-Party Processors

Trusted third-party providers include:

Some providers process data outside the UK or EU. Where this occurs, appropriate safeguards are in place in line with UK GDPR.

Data Retention

Client records and notes are retained in line with professional indemnity insurance and legal requirements.

Your Rights

You have the right to:

  • Access your data

  • Request corrections

  • Request deletion (where legally permitted)

  • Object to processing

  • Complain to the Information Commissioner’s Office (ICO).

Cookies Policy

This website uses cookies to:

  • Ensure the site functions correctly

  • Analyse website traffic and performance

  • Improve user experience.

Cookies may include:

  • Essential cookies

  • Analytics cookies (such as Google Analytics).

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

Confidentiality & Safeguarding

All counselling sessions are confidential and conducted in accordance with BACP Ethical Framework.

Confidentiality may be broken only when:

  • There is a legal obligation to do so

  • There is a serious risk of harm to you or others

  • Safeguarding concerns arise.

Nikki Charrett Counselling takes safeguarding seriously and works within professional, ethical and legal responsibilities at all times.

If you have any questions or concerns about anything in this policy, please reach out to me directly.