Important Information
Bookings, payments and what to expect
Here you’ll find clear information about booking and paying for sessions, cancellations, refunds, and session lengths. The aim is to be transparent and fair, so you know exactly where you stand before starting counselling.
All appointments must be booked and paid for at the time of booking via Stripe.
A minimum of 24 hours’ notice is required
Cancellations within 24 hours are charged at 100% of the session fee
Missed appointments and no-shows are charged in full.
If you do not attend a session, contact may be made and charges applied as appropriate.
If Nikki Charrett Counselling needs to cancel or rearrange a session, you will be offered:
A full refund or
A rescheduled appointment.
Counselling sessions are non-refundable once booked
No refunds are offered for missed sessions
Digital products, workshops and courses are non-refundable.
Initial Free Consultation (In Person / Online / Phone): 30 minutes
Individual Counselling Session (In Person / Online): 1 hour
Couples Initial Session (In Person / Online): 1 hour 30 minutes
Couples Follow-up Session (In Person / Online): 1 hour 15 minutes.
Individual counselling
Couples counselling
Online counselling
Workshops
Digital courses and downloads.
All payments are processed securely via Stripe
Payment is required at the time of booking
Instalment plans are not currently offered.
Counselling outcomes depend on individual engagement
Counselling is not a substitute for medical or psychiatric treatment
Nikki Charrett Counselling does not provide emergency or crisis services.
If you are in immediate distress, please contact emergency services, your GP, or organisations such as Samaritans.
These terms are governed by the laws of England and Wales.
If you have any questions about anything outlined above, please get in touch directly.